Safety Courses
Managing Cumulative and Critical Incident Stress (1 day)
8 Hours. This course will give dispatchers and call takers a working understanding of post-traumatic stress and cumulative stress reactions as the natural response to loss, illness, change, trauma or death. Effective techniques for recognition and intervention will be practiced and specific tools for healing and transforming the traumatic event will be explored. Participants will also examine the specific issues related to the dispatch profession and their unique delayed response to trauma. Taught by Janet Childs.
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